Privacy Policy



1.0 Your Privacy Rights

Your information privacy is your space and we value it. This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the ARTERIORS BY ELLA website and all applications, services and tools regardless of how you access or use them.

2.0 Consent

You accept this Privacy Policy when you access our website, subscribe to any of our services or sign up for subscriptions via our website or through any other medium wherein your personal data is collected. All ARTERIORS BY ELLA services are governed by this policy, unless otherwise agreed through a separate written contract.  The Website and our business may change from time to time. As such, we may amend this Privacy Policy at any time by posting a revised version on our website. Arteriors By Ella reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. The revised version will be effective 7 calendar days after posting. Continued use of service will signify that you agree to any such changes.

3.0 Your Personal Information

When you subscribe to any of our Services, we collect information sent to us by your computer, mobile phone or other electronic access device. The automatically collected information include but not limited to- information provided on registering an account on our Website, subscribing to a service, searching our Website, placing an order on our Website, participating in discussion boards or other social media handles owned or operated by us, creating wish lists on our Website, or requesting further services. We also collect information related to your entry for a competition or promotion, customer enquiry, complaint or feedback, transaction details etc. The information you give us may include without limitation your name, postal address, e-mail address, telephone number, age, occupation, personal description, photograph, product interests and style interests. We may also collect information when you enter a survey (we may ask you to complete surveys that we use for research purposes, although you under no obligation to respond).

More specifically, we collect your contact information such as- name, address, phone, email etc. Information gotten through survey responses, telephone conversation, customer enquiries and other means may also be used by us.

We may also use information provided by third parties like social media sites. Information about you provided by other sites are not controlled by ARTERIORS BY ELLA and we are therefore not liable for how this information are used.

4.0 Other Information

Some personally non-identifiable data may be collected when you interact with Arteriors By Ella through the Website. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Arteriors By Ella may store such information itself or such information may be included in databases owned and maintained by Arteriors By Ella’s affiliates, agents or service providers. We may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors’ Internet Service Providers.

5.0 What We Do With Your Personal Information

The purpose of our collecting your personal information is to give you an efficient, enjoyable and secure customer experience. We may use your information to:

  • Provide ARTERIORS BY ELLA services and support;
  • Process transactions and send notices about your transactions to requisite parties;
  • Verify your identity;
  • Resolve disputes, collect fees, troubleshoot problems as well as respond to other customer service requests;
  • Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;
  • Detect, prevent or remediate violations of policies or applicable user agreements;
  • Improve ARTERIORS BY ELLA Services by implementing aggregate customer preferences by personalizing your experience and delivering the type of content and
    product offerings in which you are most interested in;
  • Measure the performance of the ARTERIORS BY ELLA Services and improve overall service delivery;
  • Contact you when necessary through your provided telephone number, email address or other contact details;
  • Notify you about your purchase/subscription, new products, services, subscription packages, discounts, promotions as well as new policies to be enforced;
  • Administer surveys or questionnaires for polling your opinions on our services and related contents.
  • Help us develop the website and our services;
  • Provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services;
  • Provide you with related information from third parties we think may be of interest to you;
  • Provide your information to carefully selected third parties whose products or services we believe may be of interest to you. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We seek to protect the integrity of our site and welcome any feedback about these sites.


6.0 How We Protect Your Personal Information

We store and process your personal information on our infrastructure run and managed by globally certified infrastructure service providers. Your information is protected by physical, technical, and administrative security measures used to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards in place are firewalls and data encryption, physical access controls to the data centers, and information access authorization controls.

7.0 How We Share Your information with other Stakeholders and Users

In delivering our service to you, we may be required to provide some information to our stakeholders in the value chain. This information may be your name, contact details, shipping and billing address, or other information needed to successfully execute your project. We work with licensed third party payment processors to enable you make payments online for any of our services. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform us that a payment has been received from you. We also validate your status as an ARTERIORS BY ELLA customer to third parties on your instruction.  

Arteriors By Ella is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
  • Related Companies: We may also share your Personal Data with our related Companies for purposes consistent with this Privacy Policy.
  • Agents, Consultants and Related Third Parties: Arteriors By Ella sometimes hires other companies within and outside Nigeria to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
  • Legal Requirements: Arteriors By Ella may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Arteriors By Ella , (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

You accept that your pictures and testimonials on all social media platforms about ARTERIORS BY ELLA can be used for limited promotional purposes by us or our agents. This does not include your trademark or copyrighted materials.

Where you or your employee, as part of the process of application for a service from ARTERIORS BY ELLA or a third party, requires their data to be provided in support of such an application to ARTERIORS BY ELLA or a third party, ARTERIORS BY ELLA is obligated to avail such request, upon the employee having given the requisite authorization as the Data Owner, in the form prescribed by ARTERIORS BY ELLA or the third party.

From time to time we may send you relevant information such as product updates, new functionalities, tips on how to use the platform, new service offerings etc. We may also share your personal information in compliance with local or international regulatory requirements; fraud prevention and risk management agencies and service providers.

8.0 Our Use Of Cookies And Other Information Gathering Technologies 

In operating the Website, we may use a technology called “cookies”. Cookies are small files placed on your computer’s hard drive that enables the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present contents, options or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Our website uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

9.0 Security

We will always hold your information securely. We have put in place various security procedures as set out in this policy. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. This site uses adequate security controls commensurate to the type of information collected to ensure secure transmission of your personal data.

  • Our Website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site safe as possible.
  • We use regular anti-malware scanning.
  • Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

10.0 Data Confidentiality Rights

Client information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, on the proviso that we are given reasonable notice of such a request. While we are responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details.

11.0 Links to Other Websites

Certain transaction processing channels may require links to other websites. Please note that we are not responsible and have no control over websites outside our domain. We do not monitor or review the content of other party’s websites which are linked from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us, and we should not be regarded as the publisher of such opinions or materials. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware of when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. ARTERIORS BY ELLA will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

12.0 Available Remedies In The Case Of Breach

In the case of a breach of any of the obligations with respect to your personal data, a data breach procedure is established and maintained in order to deal with incidents concerning Personal Data or privacy practices leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed. On notification of such breach, Arteriors By Ella will investigate to determine if an actual breach has occurred, the actions required to manage such breach, communicate with the subject of the breach and take appropriate action as will be agreed between Arteriors By Ella and the subject of the breach to compensate the subject for such breach within one month of notification of breach.




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